FAQ & Support

What are Lightroom Presets ?

Lightroom Presets are installable effects for Adobe Lightroom that can quickly and professionally transform your photo with one click..Each presets will give a certain look to your image after applying it. They’re carefully developed effects with a huge number of adjustments to variables including exposure, contrast, colour and many others.


What is a The Presets Story?

The presets story give your images a special and unique style. They are easy to handle and save you a lot of time because all adjustments you need will instantly appear to your picture. Our presets were designed for use with Adobe Lightroom or Adobe Photoshop Camera Raw (ACR).


How do I get our presets products?

All of your presets will be available as instant downloads in your account right after you bought them. The products will be stored in our private account on Dropbox. All your purchased products will be permanently stored in your account. Our products always come in DNG.files. Please follow the PDF Guide to installing and using the presets.


How Many Times Can I Download My Product After Purchase?

Your purchased products will be permanently stored in your account. There is no expiry date.


What Lightroom requirements do I need to get started?

Our preset packs work with Adobe Lightroom 4, Lightroom 5, and Lightroom CC/Lightroom CC 2016 and Adobe Camera RawIf you have any issues with using or installing your presets please read the instruction guide PDF which will be delivered to you during your purchase.


Do presets run on Mac and Win?

All of our actions and presets are fully compatible with PC and Mac.


How do I pay?

For convenience, we accepts PayPal, Cryptocurrencies via Coinbase commerce and all major credit cards, including American Express, VISA, MasterCard via Stripe.


What is refund policy?

Due to the digital nature of our products, we do not provide refunds or exchanges once they have been purchased, which is the industry standard.Please make sure that you have Adobe Lightroom® and that the version of your software is compatible with our products before proceeding with the purchase. If you have any questions about your purchase, we will happy to help you.


Any Question/Problem not mentioned here?

If you have any unanswered questions or further problems please write an email to support(@)thepresetstory.com and we’ll be happy to help!

We’ll do our best to respond to your question as quickly as possible.It is always possible to message us using the contact form on our site



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